GORMA SINIRLI SAYIDA ESNEK PELERİN-GÖMLEK

At burcuaslan we take great pride in our craftsmanship. Each piece in our collection is strictly Made-to-Order, meaning we do not hold stock; every garment is handcrafted and sewn specifically for the individual who places the order to ensure quality and sustainability.

In alignment with Consumer Protection Laws regarding 'goods prepared in accordance with the consumer’s personal needs,' our return policy—which is clearly stated and accepted at checkout—reflects the nature of custom-made production. While we strictly honor all legal consumer rights, the 'Right of Withdrawal' does not apply to items uniquely manufactured upon order unless there is a manufacturing defect.

We have thoroughly reviewed your case and confirmed that the product was delivered in perfect condition, matching the requested specifications. As a brand committed to exquisite quality and legacy styles, we cannot accept returns based on personal style preferences once a custom piece has been created.

We value all feedback as it helps us explain our artisan production model to our growing community. Thank you for your understanding.